Where is your store located?
Our store is located at 5251, 182 High Street North, London, E6 2JA, United Kingdom.
What is Brinxo's return policy?
For complete details on our return process—including our 14-day return window with free return shipping—please visit the Return & Refund Policy section on our website.
Will I receive an order confirmation email when I shop online?
Yes, after placing your order, you will automatically receive a confirmation email acknowledging your purchase.
How do I process a return?
To begin a return, please contact us at support@brinxo.shop for further instructions.
Are there any product exclusions or limitations?
Certain products, such as sale items, personalized goods, and gift cards, may not be eligible for return. Be sure to check the product description for any applicable disclaimers.
What makes Brinxo unique?
At Brinxo, we are committed to offering a carefully curated selection of products that combine quality, style, and value. Our mission is to provide an exceptional shopping experience with outstanding customer support.
How do I place an order?
Simply browse our website, add your favorite items to the cart, and proceed to checkout using your preferred payment method.
Do you offer free shipping?
Yes, we provide free shipping on all orders with no minimum purchase required. This benefit is applied automatically at checkout.
How long does it take to receive my order?
Orders typically arrive within 6 to 8 business days, including processing and transit time. A tracking number will be provided once your order is dispatched.
Can I track my order?
Yes, once your order has shipped, we will email you a tracking number. You can also check your order status on the Track Your Order page.
Do you ship internationally?
Currently, we offer shipping only within the United Kingdom.
What should I do if I have an issue with my order?
If you experience any issues, please contact our customer support team via live chat or email at support@brinxo.shop. We are here to assist you.
Can I cancel or change my order after it has been placed?
We process orders quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us immediately. We will do our best to accommodate your request before the order is shipped.
Do you accept returns or offer refunds?
Yes, if you are not completely satisfied with your purchase, we offer returns and refunds in accordance with our policy. Please visit the Return & Refund Policy section for full details.
How can I return a product?
Products can be returned by mail. Follow the return instructions included with your package or contact our support team for assistance.
Are there any restocking fees?
No, we do not charge restocking fees for returned items.
How long does it take to receive a refund?
Refunds are typically processed within 7 business days after we receive the returned product.
Do you accept returns for all types of products?
Yes, returns are accepted for defective, non-defective, or damaged items as long as they meet our return criteria.
How do I get in touch with customer support?
We are here to help! Please visit our Contact Us page or email us at support@brinxo.shop for any questions or concerns.
Live Chat: Available on our website
Contact Us
For support, please reach out to our customer service team:
📧 Email: support@brinxo.shop
📞 Phone: +44 7446 122041
📍 Address: 5251, 182 High Street North, London, E6 2JA, United Kingdom